Shipping policy
Shipping Policy
Last updated: April 2026
Processing Time
Orders are processed within 1–3 business daysafter payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Estimated Delivery
| Destination | Method | Estimated Delivery |
|---|---|---|
| United States | Standard Shipping | 7–15 business days |
| United States | Expedited Shipping | 5–8 business days |
| Europe / Australia | Standard Shipping | 10–20 business days |
| Rest of World | Standard Shipping | 15–30 business days |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Shipping Costs
- Free standard shipping on orders over $75
- Flat rate shipping: $75 for orders below the free shipping threshold
- Expedited shipping rates calculated at checkout
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order at [tracking link or carrier website].
Customs, Duties & Taxes
- PawlyBro ships from [China / your warehouse location]
- International orders may be subject to import duties and taxes levied by the destination country
- These charges are the responsibility of the customer and are not included in the product price or shipping fee
- We are not responsible for delays caused by customs clearance
Lost or Delayed Packages
If your package hasn't arrived within the estimated timeframe, please:
- Check your tracking information for updates
- Contact your local post office or customs office
- Reach out to us at support@pawlybro.com。 — we'll do our best to assist
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at support@pawlybro.com before the order ships.
Contact Us 📧 support@pawlybro.com 🌐 www.pawlybro.com