Shipping Information
Shipping Information
We currently ship to the United States and Canada. Here's everything you need to know before placing your order.
📦 Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
🚚 Shipping Methods & Estimated Delivery
| Destination | Shipping Method | Estimated Delivery | Cost |
|---|---|---|---|
| 🇺🇸 United States | Standard Shipping | 7–15 business days | Free on orders over $75 |
| 🇺🇸 United States | Expedited Shipping | 7–12 business days | $59.00 |
| 🇨🇦 Canada | Standard Shipping | 10–20 business days | Free on orders over $75 |
| 🇨🇦 Canada | Expedited Shipping | 7–12 business days | $59.00 |
* Delivery times are estimates and may vary due to carrier delays, customs clearance, or peak seasons.
📍 Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website or via 17track.net.
Please allow 2–5 business days after shipment for tracking information to be updated.
🛃 Customs & Duties (Canada)
For orders shipped to Canada, customs duties and import taxes may apply. These charges are the responsibility of the customer and are not included in the product price or shipping fee. Please check with your local customs office for more information.
⚠️ Important Notes
- Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address.
- Shipping times may be longer during holidays or peak shopping seasons.
- If your package is lost or damaged in transit, please contact us within 30 days of the estimated delivery date.
📧 Contact Us
Have questions about your shipment? We're here to help.
Email us at support@pawlybro.com and we'll get back to you within 1–2 business days.